Today, May 4, 2018, I spoke to a Myron in support re all of my files in Dropbox being deleted. I would like to hear back from you you have received my request and that you will action my points as there is no contact telephone number that I can find, or that your'chat' can provide to make this happen. I must insist that from this date 11th May 2018, Dropbox do not take any further payments from my account. I have tried emailing, and used the 'chat' service but all referred me to the help sheet that said to log in and cancel the subscription. I need this refunded and confirmation that no further payments will be taken out. In May 2018 a further payment has gone out. I did contact you to ask about cancelling and was told to email via your system which I did. I no longer work for the company, ended 30th March 2018 so I do not have the log in for that particular dropbox account. The charge was £7.99 which I paid each month. In August 2018 I agreed to pay to increase the capacity of my dropbox account as I was working remotely and needed to use the account of an employer. How am I not able to lodge a formal complaint with this company?īeat to worst platform.in the space of a couple of hours.
Have a nice day.įURIOUS! What kind of company dismisses complaints like they're nothing?! How is that even legal?! Your American consumers might not have any rights but I know for damn sure, as consumers in the UK, we have rights. We pass your comments on to the relevant departments so that we can learn. Sorry m'am, that's not our process, we don't have one. I've passed this on to the relevant departments. Please come back when your UK organisation meets our US evidence requirements. Not good enough m'am, passing you on to the technical team to assess. Seemingly, I needed to provide evidence of our company status.okay, wasn't told that but not a nt.
I was sold! I went through the motions of putting presentations together, working budgets, getting sign off from committee, creating a trial account, setting up folders, transferring data.this was our solution!Ĭalled to finalise the purchase of the account and get my not for profit discount, which I had already been quoted, applied, and suddenly the hoops arrived!
It started really well with the sales agent taking an interest in my needs, offering me a great deal, all the discounts, all the benefits, blah, blah, blah. Having always been a big supporter of Dropbox and us already using their free platform, I thought I'd talk to them. I've been in search for a business plan for my community business networking group for a while now.
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